Return & Refund Policy

Return & Refund Policy — NoName

Return Period

We offer a 30-day return window starting from the day you receive your NoName product.
Returns requested after 30 days cannot be accepted.

Eligibility for Return

To qualify for a return, the item must meet all of the following conditions:

  • The product is in original condition: unopened, unused, unwashed, and unworn

  • All original tags and packaging are intact

  • A valid proof of purchase (order confirmation or receipt) can be provided

Valid Reasons for Return

We accept returns for the following situations:

  • Incorrect item received

  • Item arrived damaged or defective

  • Fit or comfort issues (e.g., size mismatch, not suitable for your body type)

If your item is damaged or defective, please attach clear photos or videos when contacting our support team so we can validate and assist you quickly.

Exchange Policy

We accept exchanges for:

  • Fit or comfort issues

  • Incorrect items received

Exchanges are subject to stock availability and must meet all hygiene and condition requirements.

To request an exchange, email support@noname.com with:

  • Your order number

  • The reason for exchange

  • The desired size or replacement item

Please note: Exchange requests for different variants or sizes depend on current inventory levels.

How to Initiate a Return or Exchange

If your item qualifies:

  1. Email us at support@noname.com with your order number and a short explanation.

  2. If your request is approved, we will send detailed return instructions, including how and where to ship your item.

⚠️ Important:
Do not send any products back without contacting us first.
Unapproved or unsolicited returns will not be accepted.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If your refund is approved:

  • It will be processed back to your original payment method within a few business days.

Please note:

  • Shipping costs, shipping upgrades, and optional shipping protection are non-refundable.

Return & Exchange Shipping Costs

Customers are responsible for covering all return or exchange shipping fees.

We strongly recommend using a trackable shipping service or purchasing shipping insurance.
NoName is not responsible for lost, delayed, or untracked return packages.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again

  2. Contact your credit card provider — refunds may take additional time to reflect

  3. Check with your bank — processing times vary

If you still have not received your refund, please contact us at support@noname.com.

Incorrect Address Disclaimer

Please ensure your shipping address is accurate at checkout.

Orders delivered to an incorrectly entered address cannot be reshipped or refunded.
Customers are fully responsible for providing correct shipping information at the time of purchase.